{"id":492,"date":"2017-08-14T10:38:08","date_gmt":"2017-08-14T09:38:08","guid":{"rendered":"https:\/\/spravodajstvo24.sk\/?p=492"},"modified":"2017-08-30T10:40:15","modified_gmt":"2017-08-30T09:40:15","slug":"za-hadku-s-manzelkou-peniaze-spat-nedostanete-alebo-kedy-sa-oplati-dovolenku-reklamovat-a-kedy-nemate-sancu","status":"publish","type":"post","link":"https:\/\/spravodajstvo24.sk\/?p=492","title":{"rendered":"Za h\u00e1dku s man\u017eelkou peniaze sp\u00e4\u0165 nedostanete, alebo Kedy sa oplat\u00ed dovolenku reklamova\u0165 a kedy nem\u00e1te \u0161ancu?"},"content":{"rendered":"

Dovolenkov\u00e1 sez\u00f3na je v\u00a0plnom pr\u00fade. Nie ka\u017ed\u00fd turista je v\u0161ak s\u00a0priebehom svojej dovolenky spokojn\u00fd a po n\u00e1vrate sa uchy\u013euje k\u00a0reklam\u00e1ciam. Cestovn\u00e1 agent\u00fara Invia rie\u0161ila od za\u010diatku j\u00fana zatia\u013e 516 reklam\u00e1ci\u00ed, \u010do predstavuje asi 1,5 % zo v\u0161etk\u00fdch predan\u00fdch z\u00e1jazdov. Opr\u00e1vnen\u00fdch bolo ale asi len 8 % z\u00a0nich. Aj tento rok sa medzi reklam\u00e1ciami na\u0161li kuri\u00f3zne s\u0165a\u017enosti. V\u00a0akom pr\u00edpade je reklam\u00e1cia opr\u00e1vnen\u00e1 a v\u00a0akom nie? A kedy je lep\u0161ie rie\u0161i\u0165 probl\u00e9m priamo na mieste? U\u017eito\u010dn\u00e9 tipy aj perly z\u00a0arch\u00edvov cestovn\u00fdch kancel\u00e1ri\u00ed n\u00e1jdete v\u00a0nasleduj\u00facom \u010dl\u00e1nku. <\/strong><\/p>\n

Ubytovanie a hotelov\u00e9 slu\u017eby<\/strong><\/p>\n

Ubytovanie a slu\u017eby v\u00a0hoteli patria pod\u013ea cestovn\u00fdch kancel\u00e1ri\u00ed k\u00a0jednej z\u00a0naj\u010dastej\u0161\u00edch kateg\u00f3ri\u00ed, ktor\u00e1 sa st\u00e1va predmetom reklam\u00e1ci\u00ed. S\u0165a\u017enosti klientov sa t\u00fdkaj\u00fa naj\u010dastej\u0161ie polohy hotela \u010di samotnej izby, ale aj poskytovan\u00fdch slu\u017eieb. Cestovn\u00e9 kancel\u00e1rie eviduj\u00fa aj s\u0165a\u017enosti na neuspokojiv\u00fd v\u00fdh\u013ead z\u00a0hotelov\u00e9ho balk\u00f3nu. \u201eTak\u00e9 s\u0165a\u017enosti s\u00fa opr\u00e1vnen\u00e9 v\u00a0pr\u00edpade, \u017ee si klient priplatil v\u00fdh\u013ead na more a nebol mu poskytnut\u00fd. Poplatok je mu po n\u00e1vrate z\u00a0dovolenky, samozrejme, vr\u00e1ten\u00fd. Rovnako ako v\u00a0situ\u00e1cii, kedy si klient objedn\u00e1 rodinn\u00fa izbu, ale je ubytovan\u00fd v\u00a0\u0161tandardnej izbe s\u00a0pr\u00edstelkou,\u201c<\/em> komentuje Michal T\u016fma, marketingov\u00fd riadite\u013e cestovnej agent\u00fary Invia, ktor\u00e1 je jednotkou na slovenskom trhu v\u00a0oblasti predaja dovolenky cez internet. Cestovn\u00e9 kancel\u00e1rie, naopak, u\u017e negarantuj\u00fa umiestnenie izieb ved\u013ea seba, hoci sa po\u010detn\u00fdm skupin\u00e1m cestuj\u00facich sna\u017eia maxim\u00e1lne vyhovie\u0165. S\u0165a\u017enos\u0165 na umiestnenie izieb v\u00a0r\u00f4znych \u010dastiach hotelu tak bude vyhodnoten\u00e1 ako neopr\u00e1vnen\u00e1.<\/p>\n

Tip navy\u0161e:<\/strong> S\u0165a\u017enosti na nedostato\u010dn\u00e9 upratovanie, nevyhovuj\u00faci po\u010det uter\u00e1kov \u010di hygienick\u00fdch potrieb na izbe sa oplat\u00ed rie\u0161i\u0165 ihne\u010f na mieste. Hotelov\u00fd person\u00e1l v\u00e1m v\u00e4\u010d\u0161inou ochotne vyhovie. S\u00a0reklam\u00e1ciou po n\u00e1vrate z\u00a0dovolenky, naopak, m\u00f4\u017eete ma\u0165 probl\u00e9m.<\/p>\n

Doprava<\/strong><\/p>\n

S\u0165a\u017enosti v\u00a0oblasti dopravy sa t\u00fdkaj\u00fa naj\u010dastej\u0161ie \u010dasu letov. Klienti sa s\u0165a\u017euj\u00fa na no\u010dn\u00e9 odlety na dovolenku a skor\u00e9 rann\u00e9 odlety sp\u00e4\u0165, maj\u00fa toti\u017e pocit, \u017ee ich cestovn\u00e1 kancel\u00e1ria pripravila o dva dni dovolenky. Pod\u013ea v\u0161eobecn\u00fdch pravidiel v\u0161ak plat\u00ed, \u017ee prv\u00fd a posledn\u00fd de\u0148 z\u00e1jazdu s\u00fa ur\u010den\u00e9 na prepravu, podobn\u00e9 reklam\u00e1cie tak pravdepodobne nebud\u00fa uznan\u00e9. Inak tomu je v\u00a0pr\u00edpade v\u00fdrazne me\u0161kaj\u00faceho letu. Ak presiahne 6 hod\u00edn, m\u00f4\u017eete sp\u00e4tne z\u00edska\u0165 od\u0161kodnenie a\u017e 600 eur. N\u00e1rok na od\u0161kodnenie maj\u00fa tie\u017e klienti, ktor\u00ed si priplatili za sedadlo v\u00a0lietadle navy\u0161e, ale nebolo im poskytnut\u00e9. V\u00a0tak\u00fdch situ\u00e1ciach sa im pr\u00edplatok v\u00a0plnej v\u00fd\u0161ke vr\u00e1ti sp\u00e4\u0165.<\/p>\n

Tip navy\u0161e: <\/strong>Reklam\u00e1cie me\u0161kaj\u00facich letov z\u00e1visia na d\u013a\u017eke letu, konkr\u00e9tnej prepravnej spolo\u010dnosti a d\u013a\u017eke me\u0161kania. O mo\u017enostiach kompenz\u00e1cie sa tak v\u017edy informujte vo svojej cestovnej kancel\u00e1rii.<\/p>\n

Strava<\/strong><\/p>\n

Kvalita, mno\u017estvo alebo sp\u00f4sob serv\u00edrovania stravy patr\u00ed medzi naj\u010dastej\u0161ie s\u0165a\u017enosti z\u00e1kazn\u00edkov cestovn\u00fdch kancel\u00e1ri\u00ed. Obzvl\u00e1\u0161\u0165 v\u00a0pr\u00edpade zbehl\u00fdch cestovate\u013eov vznikaj\u00fa probl\u00e9my na z\u00e1klade porovn\u00e1vania minul\u00fdch a s\u00fa\u010dasn\u00fdch sk\u00fasenost\u00ed. \u201eKlienti sa \u010dasto s\u0165a\u017euj\u00fa, \u017ee napr\u00edklad minul\u00fd rok v\u00a0hoteli v\u00a0Egypte mali na ra\u0148ajky 5 druhov syrov a sal\u00e1mov, k\u00fdm teraz v\u00a0Gr\u00e9cku maj\u00fa len dva druhy. Porovn\u00e1va\u0165 stravu all inclusive a \u010daka\u0165, \u017ee bude rovnako bohat\u00e1 v\u00a0r\u00f4znych destin\u00e1ciach, nie je mo\u017en\u00e9. Potraviny aj \u00farove\u0148 slu\u017eieb sa v\u00a0jednotliv\u00fdch krajin\u00e1ch l\u00ed\u0161ia,\u201c<\/em> komentuje Michal T\u016fma z\u00a0cestovnej agent\u00fary Invia. Medzi opr\u00e1vnen\u00e9 reklam\u00e1cie, naopak, patria v\u00fdtky k\u00a0forme pod\u00e1vania ob\u010derstvenia. \u201eAk m\u00e1 klient v\u00a0zmluve uveden\u00e9, \u017ee stravovanie bude formou bufetov\u00e9ho stolu, ale ra\u0148ajky boli na mieste serv\u00edrovan\u00e9 a ve\u010deru si mohol zvoli\u0165 len z\u00a0menu, m\u00e1 n\u00e1rok na od\u0161kodnenie,\u201c <\/em>dod\u00e1va T\u016fma.<\/p>\n

Tip navy\u0161e: <\/strong>V\u00a0pr\u00edpade nevyhovuj\u00facej stravy alebo zdravotn\u00fdch probl\u00e9mov sp\u00f4soben\u00fdch jej konzum\u00e1ciou ihne\u010f kontaktujte deleg\u00e1ta v\u00a0mieste svojho pobytu. Pom\u00f4\u017ee v\u00e1m s\u00a0pr\u00edpadnou lie\u010dbou aj vyplnen\u00edm potrebn\u00fdch dokumentov.<\/p>\n

Kuri\u00f3zne reklam\u00e1cie: Nah\u00e9 fotografie aj nevhodne umiestnen\u00fd ostrov<\/strong><\/p>\n

Rovnako ako v\u00a0minuloro\u010dn\u00fdch sez\u00f3nach, tak aj tento rok sa museli cestovn\u00e9 kancel\u00e1rie zaobera\u0165 nieko\u013ek\u00fdmi kuri\u00f3znymi reklam\u00e1ciami. Klient si po dovolenke s\u0165a\u017eoval napr\u00edklad na to, \u017ee mu vo v\u00fdh\u013eade z\u00a0pl\u00e1\u017ee na more br\u00e1nil ostrov Krk. \u010eal\u0161\u00ed zasa po\u017eadoval n\u00e1hradu vzniknutej psychickej ujmy: \u201eIhne\u010f na letisku som sa s\u00a0man\u017eelkou poh\u00e1dal a po\u010das nasleduj\u00facich dn\u00ed mi z\u00a0d\u00f4vodu psychick\u00e9ho vyp\u00e4tia vysk\u00e1kali opary na per\u00e1ch, \u010d\u00edm mi vznikla fyzick\u00e1 aj psychick\u00e1 ujma,\u201c <\/em>uviedol s\u00a0odvolan\u00edm na pr\u00e1vne paragrafy vo svojej s\u0165a\u017enosti cestovate\u013e.<\/p>\n

Pochopite\u013en\u00fa, aj ke\u010f \u0165a\u017eko rie\u0161ite\u013en\u00fa s\u0165a\u017enos\u0165 mala klientka, ktor\u00e1 sa pri n\u00e1v\u0161teve predajne suven\u00edrov v\u00a0dovolenkovom rezorte stretla s\u00a0propagandistick\u00fdmi predmetmi. \u00dasmevn\u00e1 je, naopak, star\u0161ia reklam\u00e1cia, ktor\u00e1 sa medzi pracovn\u00edkmi cestovn\u00e9ho ruchu stala povestnou: \u201eSlne\u010dn\u00e9 okuliare mi pohltila voda v\u00a0mori. Nikde som sa nedo\u010d\u00edtala, \u017ee si nem\u00e1m slne\u010dn\u00e9 okuliare bra\u0165 do vody, \u017ee hroz\u00ed strata. Mohol by na to upozorni\u0165 napr\u00edklad deleg\u00e1t…,\u201c <\/em>po\u017eadovala \u00fahradu okuliarov turistka.<\/p>\n

Cestuj\u00faci pritom nev\u00e1haj\u00fa doplni\u0165 svoje s\u0165a\u017enosti n\u00e1zorn\u00fdmi fotografiami. Tie s\u00fa \u010dasto pomerne ch\u00falostiv\u00e9. \u201eNa d\u00f4kaz po\u0161t\u00edpania hmyzom n\u00e1m pri\u0161la fotografia nah\u00e9ho pozadia. Klienti sa nezdr\u00e1haj\u00fa zasla\u0165 ani fotografie dekoltov alebo cel\u00e9ho tela v\u00a0plavk\u00e1ch. Radi n\u00e1m k\u00a0formul\u00e1ru za\u0161l\u00fa aj fotografiu man\u017eelky v\u00a0bare alebo selfie z\u00a0pl\u00e1\u017ee,\u201c <\/em>komentuje Michal T\u016fma z\u00a0cestovnej agent\u00fary Invia.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dovolenkov\u00e1 sez\u00f3na je v\u00a0plnom pr\u00fade. Nie ka\u017ed\u00fd turista je v\u0161ak s\u00a0priebehom svojej dovolenky spokojn\u00fd a po n\u00e1vrate sa uchy\u013euje k\u00a0reklam\u00e1ciam. Cestovn\u00e1 agent\u00fara Invia rie\u0161ila od za\u010diatku j\u00fana zatia\u013e 516 reklam\u00e1ci\u00ed, \u010do predstavuje asi 1,5 % zo v\u0161etk\u00fdch predan\u00fdch z\u00e1jazdov. Opr\u00e1vnen\u00fdch…<\/p>\n

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